1. Where exactly is the Library?
You can find us on the main campus (a.k.a. King Alfred Campus), opposite the chapel. Here’s a campus map to help you (The Library is number 12 on the map).
2. When is the Library open?
The Library building is open 24/7 during term time. If you need to speak to a member of Library staff, please check our opening hours on our intranet page, as we are staffed by security only overnight. Information about our vacation opening hours can also be found on our intranet page.
3. How can I contact the Library?
Our phone number is 01962 827306
Our email address is email@example.com
Our twitter is @uniwinlibrary
Please note the above channels are only monitored during our staffed opening hours (see above).
4. Who is my Subject Librarian?
Each subject has its own Librarian, who can provide you with training on accessing resources and journal databases specific to your subject. You can find out who your subject Librarian is and book a one-to-one session by visiting our Who to Contact page.
5. How do I find the books for my course?
Search for the books you need using the Library Catalogue. We have Catalogue PCs on all 3 floors of the Library, you can access the catalogue through the Library intranet page, or you can search using the University of Winchester mobile app. Make a note of the shelfmark, and then take a look at our Map of the Library to see where to find your books. There are maps displayed around the Library.
Watch our how-to guide video: Finding, Issuing and Returning Books
6. How do I take out and return books?
You can issue books to yourself using the self-service kiosks; these are on all 3 floors of the Library. Books can be returned on the top floor, SRC items need to be returned on the middle floor.
Watch our how-to guide video: Finding, Issuing and Returning Books
7. Do I need my card to take out books?
Yes. You need to have your Library card (same as your Student ID card) with you to borrow books, as it is a form of identification. We want to make sure that books are not accidently issued to the wrong person!
If you do not have your card with you, please speak to the Library staff at the desk. They may be able to help you, but only in exceptional circumstances.
8. How many books can I borrow?
Students can borrow:
• 15 x Standard loans (or 25 x standard loans for research students)
• 8 x 7 day loans
• 15 x items from School Resources (or 30 x if on placement or out in school)
• 4 x short loans
9. How long can I borrow books for?
• Standard loans are issued to you for 4 weeks.
• 7 day loans are marked with a sticker to show their loan type.
• 3 day loans are non-renewable. They are clearly marked with stickers to highlight this.
—> Read our blog post: 3 day loans
• Reference books are for use within the Library only and cannot be borrowed. They have a ‘REFERENCE ONLY’ sticker on the front and spine of the book.
10. How do I renew my books?
You can renew books by logging onto the Library catalogue, using the UoW app, using the self-service kiosks, or by contacting us. Only seven day loans and standard loans can be renewed, and these can be renewed up to 9 times as long as they are not reserved by another student.
Read our blog post: How to Renew Books
11. Do I have to pay fines?
If your books are overdue, you will incur fines. To avoid this, make sure you renew your books (read our blog post: How to Renew Books)
The fines for overdue books are as follows:
• Standard loans = 10p per item per day
• 7 day loans = 20p per item per day
• 3 day loans = £1 per item per day
12. How do I reserve a book and where do I pick it up from?
Books are reserved through the Library Catalogue. You will receive an e-mail when the book is ready for you to collect, and it will be held under you name on the reservation shelf, located near the central staircase on the top floor..
Read our blog post on How to Place a Reservation.
If you no longer need your reservation, find out How to Cancel a Reservation Online.
13. How do I access e-books, journals, and databases?
Read our blog post on How to get the most out of online resources including e-books, journals, and databases. You can always ask a Librarian on the desk if you need any help!
14. How do I access print journal articles?
Read our blog post on Accessing print journal articles, including details of our 24-hr fetching service for older journal articles.
15. I can’t find the book I need on the shelves!
Make sure you’re looking in the right area by checking the Map of the Library. If you’re having any difficulties finding the right shelf, or you’ve searched on the shelves but can’t find the book you’re looking for, then please ask Library staff at the desk to help you. We want you to leave the Library with the books you need!
16. I have a disability or learning difference, how can the Library support me?
Please e-mail firstname.lastname@example.org who can support you based on your specific needs, such as organising one-to-ones, personal tours, help with scanning, book collection, and more.
For information on Assistive Technology available to students and how it can help, please visit the Assistive Technology Page.
17. I am a distance or flexible learner, how can the Library support me?
For details of our distance learner services, including online resources, our postal service, and SCONUL access, read our blog post: Help me I’m a Distance Learner! and our page: Distance and Flexible Learners.
For more in depth information, see our Library Services for Distance and Flexible Learning Students page.
18. Which areas of the Library are for silent study, and where is best to do group work?
The Library is divided into silent study, quiet study, and group work areas.
Read our ‘Fair share: how to share the library with other people‘ blog post explaining the areas within the Library.
19. People are being noisy in silent study! Can you help?
Yes, please tweet us @uniwinlibrary or e-mail email@example.com with your location in the Library, and we will come and speak to them.
20. Where are the printers/photocopiers/scanners?
We have a Print Room on the top floor, as well as an additional printer on the bottom floor of the Library (see our Map of the Library). These will print, scan and photocopy.
Check out the ITS Printing page on the intranet for guides on printing, including mobile and wireless printing.
21. Where are the loos?
The toilets (including accessible toilets) are located next to the lift on all 3 floors of the Library. Have a look at our Map of the Library to see where they are.
22. Inter-Library Loans: I can’t find the book I need on the catalogue, can you get it from another Library for me?
We can borrow books from other Libraries all over the UK and even abroad. Read our Inter-Library Loans Leaflet to find out more, including how to place an Inter-Library Loan request.
Read our blog post: Inter-Library Loans: How to get the best out of your request.
23. How do I find my way around the School Resources bases?
First, read our Introduction to School Resources Leaflet.
School Resources is arranged by curriculum subject rather than number. Here’s a Map of School Resources.
You can find a breakdown of each of the School Resources bases in our blog posts below:
• School Resources base by base: Literacy
• School Resources base by base: Maths, Science & Technology, and Earth Sciences
• School Resources base by base: Religion & Social Sciences, Cross-curricular, History, and Arts
Read our Top 5 Tips for School Resources!
If you need any help with School Resources, you can e-mail Collette Blair who is the Librarian for School Resources, or ask at the desk.
24. How do I access scanned chapters/articles on my Talis Aspire Reading Lists?
To access a digitised scan on your Aspire Reading List, first click the blue ‘Online Resource’ button next to the chapter/article title, then click the ‘view digitisation in new window’ button. Read our handy guide for step-by-step help, with pictures: Accessing scanned readings via the Talis Aspire Reading List
25. How can the Library help me with my revision?
Read Marty’s Top Ten Revision Tips!
26. How can I leave feedback?
Visit our Feedback Page. We always welcome feedback and suggestions for the Library!
You can always leave us a comment in our anonymous Online Feedback Box, there is also a suggestions box on the Library desk, or leave us a feedback post-it note in the main entrance of the Library.
27. How do I top-up my printing credit?
We have a top-up machine in the Library on the top floor. The machine only accepts cash (if you need change for a note, just ask at the desk).
You can also top-up online using your bank card. Read the ITS guide on How to Top-Up Your Printing Credit for details on topping up, including printing costs.
28. Where and how can I borrow laptops?
We have a laptop loan cabinet on the top floor of the Library, and there are other laptop cabinets available across campus. Read the ITS Laptop Loan Guide to find out where and how to borrow a laptop. Any further questions about laptop loans please speak to IT Helpdesk on the top floor of the Library.
29. What top tips do you have for using the Library?
• Ask us for help! If you need help with anything, please do come and ask us at the enquiry desk on the top floor, or e-mail us at firstname.lastname@example.org.
• Read our Library Hacks blog post for tips on PC Booking, creating book lists, ‘underdues’, our shelving system, and the University of Winchester app!
• Find out our Top 5 Tips for School Resources!
• You can also check out Library top tips from your fellow students.
• Here are Five things you might not know about the Library…
• Finally, always remember to Be Kind to your Library books!